Online Store

Shopping FAQ

Returns

If you’re not completely satisfied with your product, return it within 30 days for a full refund – we’ll even pay the return shipping.

1. The product must be returned along with all parts and original packaging.

2. Simply put the product in a post bag or suitable box, address it using the Reply Paid address below and post it at any post box or Australia post office.

Reply Paid 89849
Sunlighten
PO Box 1124
SOUTH MELBOURNE VIC 3205

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@sunlighten.com.au.

Shipping

We guarantee all products listed in the Sunlighten online store with free returns within 30 days. To return your product, simply take the parcel back to any Australia Post office and use the Reply Paid code provided by our service department when you first advise us you wish to return the item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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