Online Store

Terms and Conditions

TERMS AND CONDITIONS OF USE

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Sunlighten product as part of any business (including any online business) unless agreed in writing by Sunlighten.

By using our website, you accept and agree to our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

WEBSITE CONTENT

While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All trademarks appearing on this website are the property of their respective owners. The use of any of Sunlighten’s trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Sunlighten’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Sunlighten. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Sunlighten.

GOVERNING LAW

This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.

DELIVERY CHARGES

The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges. 

For more information about delivery charges and times see our Delivery Information page.

PRICING

**Please note: Prices may differ online to in store**

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

SECURITY

Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order. information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.

EXPRESS SHIPPING ORDERS

9am AEDT is our cutoff time for same day processing when selecting the Express Postage option. If you place an order before this time it will be dispatched to our delivery partner the same working business day. If your order is placed after 9am, it will be processed and dispatched the next working business day.

STANDARD SHIPPING ORDERS

All orders with the Standard Shipping option will be processed and dispatched from our warehouse within 2 working business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.

Please note standard and express shipping times are additional to these time frames, and vary from region to region. Please reference our delivery notice for your expected delivery time in your region.

YOUR INVOICE

You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.

PROBLEMS WITH YOUR ORDER

We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team directly at service@sunlighten.com.au.

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